Who we are
This website is operated by Loomod. Our companies are Loomod (Pvt) Ltd in Sri Lanka and Loomod Ltd in London, United Kingdom. Headquarters are in Kandy, Sri Lanka.
For privacy questions, email hello@loomod.com.
What we collect
The contact form opens an email in your email app. If you send it, we receive your name, email address, company, the service you select, a budget range, and your message.
Our host also processes technical data such as IP address and browser type, as part of running the site.
We do not ask for account passwords, payment card numbers, or anything we do not need to reply.
How we use it
We use that email to reply to your enquiry, decide whether we can take the work, and prepare a scope or a decline.
We do not sell personal information. We do not use it for a mailing list unless you ask us to.
Who else sees it
The site is hosted so it can be served to visitors. The enquiry itself is an email you send from your own email app.
We may share details with a professional adviser if the law requires it, or with the Loomod company that would contract with you.
How long we keep it
Enquiry emails are kept long enough to reply, to keep a record of what was discussed, and to meet accounting or legal duties if the conversation becomes a project.
If we do not work together, we aim to delete or anonymise the enquiry within 24 months, unless we need it for longer to handle a dispute.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold, to object to certain uses, and to complain to a data protection authority.
UK and EU enquiries can raise a complaint with the Information Commissioner's Office in the United Kingdom. Email hello@loomod.com first and we will try to resolve it.
Changes
If we change this policy, we will update the date on this page. Continued use of the site after that date means you are reading the current version.